Despite a large product inventory, the high demand for products and circumstances beyond our control may on occasion retard our delivery process. We apologize for any inconvenience this may cause.
Most orders are shipped in a single delivery. In the event of a back order, we will contact you by e-mail or by phone to advise you of the situation and to arrange a partial shipment if applicable.
The shipping of all products is provided by Canada Post, and/or transport companies, independent of Bonbons Connexion Candy Inc. Consequently, Bonbons Connexion Candy Inc. cannot be held responsible for any delay in the shipment of orders, or lateness in the delivery of orders.
DAMAGED ITEMS
Some candies are more fragile than others. Despite all efforts to package them carefully, we cannot guarantee there will be no breakage in shipping.
The shipping of all products is provided by Canada Post, and/or transport companies, independent of Bonbons Connexion Candy Inc.. Consequently, Bonbons Connexion Candy Inc. cannot be held responsible for any product damage or delay due to delivery.
We select reputable transport companies that are recognized for the quality and reliability of their services. When receiving your parcel, please verify the overall state of the box. If you suspect any damage resulting from transport, immediately indicate this on the shipping slip to facilitate any claim that is to be addressed with the transport company.
RETURN POLICY
No return or claim will be accepted without prior notification to Bonbons Connexion Candy Inc. within 5 days of having received the item. A 30% handing and processing fee will apply on any returned item (returned items must be unopened and undamaged) Client is responsible for all shipping cost associated with a returned item. No return, exchange, or refund on special orders, specially made to order items, favour supplies, and gift packages.
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